ActiFade® Customer Care

Frequently Asked Questions


ActiFade® Precision Age-Defying Complex

What are the Drug Facts for the ActiFade® Age Spot Complex?
What is included in the ActiFade® Precision Age-Defying Complex?
The ActiFade® Precision Age-Defying Complex includes:
  • 2oz. Skin-Lightening Cream.
  • (3) 0.20oz Color-Matching Concealers in Light, Medium and Dark shades.

What can the ActiFade® Skin Lightening Cream help improve?
The ActiFade® Skin Lightening Cream is used for the gradual fading of dark (brownish) discolorations in the skin, such as freckles, age spots, liver spots, and pigment in the skin that may occur during pregnancy or from the use of oral contraceptives.

Where can I purchase the ActiFade® Precision Age-Defying Complex?
The ActiFade® Precision Age-Defying Complex is available in the skin care aisle at:
CVS/pharmacyWalgreens

ActiFade® :face Complex

How do you apply ActiFade® :face?
DIRECTIONS: Before use, make sure skin is clean and dry. Apply ActiFade® :face complex no more than 2 times per day. Gently massage into skin until cream is completely absorbed. This will leave your skin looking smooth and soft with a subtle, radiant glow.

What are the ingredients in ActiFade® :face?
INGREDIENTS: Water (Aqua), Cetearyl Alcohol, Polysorbate 65, Dimethicone PEG-8 Meadowfoamate, Meadowfoam Amidopropyldimethyl Betaine, Petrolatum, Aloe Barbadensis Leaf Juice, Mineral Oil, Glycerin, Isopropyl Myristate, Glycine Soja (Soybean) Oil, Theobroma Cacao (Cocoa) Seed Butter, Cocos Nucifera (Coconut) Oil, Hexylresorcinol, Olea Europaea (Olive) Fruit Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Helianthus Annuus (Sunflower) Seed Oil, Dimethicone, Xanthan Gum, Butyrospermum Parkii (Shea Butter), Tocopheryl Acetate, Rosmarinus Officinalis (Rosemary) Leaf Extract, Glycolic Acid, Cucumis Sativus (Cucumber) Fruit Extract, Ascorbic Acid, Glycyrrhiza Glabra (Licorice) Root Extract, Anthemis Nobilis Flower Extract, Ubiquinone, Propylene Glycol, DMDM Hydantoin, Methylparaben, Propylparaben, Fragrance.

What can ActiFade® :face help improve?
ActiFade® :face is a daily anti-aging facial complex that actively diminishes the appearance of facial age discolorations, dullness, and age lines, while leaving your face brighter, softer and more even-toned.

Where can I purchase the ActiFade® :face Complex?
The ActiFade® :face Complex is available in the skin care aisle at:
Walgreens

The cream is not coming out of the bottle. What do I do?
Upon first use of the ActiFade® :face Advanced Airlift Bottle, you may have to prime the pump several times until cream is dispensed.

ActiFade® :neck lift Neck-Firming Activator

How do you apply ActiFade® :neck lift?
DIRECTIONS: Apply ActiFade® :neck lift to cleansed neck and décolleté area with an upward motion until absorbed. For best results, use twice daily.

What are the ingredients in ActiFade® :neck lift?
INGREDIENTS: Water (Aqua), Isopropyl Myristate, Isopropyl Palmitate, Ethylhexyl Palmitate, Cetearyl Alcohol, Glyceryl Stearate SE, Simmondsia Chinensis (Jojoba) Seed Oil, Ceteareth-20, 3-Aminopropane Sulfonic Acid, Calcium Hydroxymethionine, Bambusa Vulgaris Leaf/Stem Extract, Pisum Sativum (Pea) Extract, Glucosamine HCl, Butyrospermum Parkii (Shea) Butter, Mentha Piperita (Peppermint) Oil, Aloe Barbadensis Leaf Juice, Tocopheryl Acetate, Ascorbic Acid, Epilobium Angustifolium Flower/Leaf/Stem Extract, Vitis Vinifera (Grape) Seed Extract, Camellia Sinensis Leaf Extract, Hydroxyethylcellulose, Pentylene Glycol, Polysorbate 20, Triethanolamine, Carbomer, Phenoxyethanol, DMDM Hydantoin, Disodium EDTA, Iodopropynyl Butylcarbamate.

What can ActiFade® :neck lift help improve?
ActiFade® :neck lift actively supports improved elasticity, firmness, smooth texture and definition along the neck line and chin, while giving your skin a youthful glow and radiance.

Where can I purchase the ActiFade® :neck lift Neck Firming Activator?
The ActiFade® :neck lift Neck Firming Activator is available in the skin care aisle at:
Walgreens

The cream is not coming out of the bottle. What do I do?
Upon first use of the ActiFade® :neck lift Advanced Airlift Bottle, you may have to prime the pump several times until cream is dispensed.

ActiFade® skinbumps :KP Complex

How do you apply the ActiFade® skinbumps :KP Complex?
REVITALIZING SCRUB: Apply a small amount of ActiFade® skinbumps :KP scrub onto wet skin and gently exfoliate with fingertips. Rinse and pat dry. Follow with treatment products or moisturizers as desired. Use once or twice a week as tolerated or recommended by your physician. You may experience a slight stinging sensation if you have sensitive skin. This sensation will subside with prolonged use, or use at night and follow with your regular moisturizer.
RECOVERING CREAM: Apply ActiFade® skinbumps :KP cream to hands, body, or feet. Gently massage well into skin. Use once daily or as often as needed. You may experience a slight stinging sensation if you have sensitive skin. This sensation will subside with prolonged use, or use at night and follow with your regular moisturizer.
WARNING: For external use only, avoid contact with eyes. If irritation occurs, wash product off, discontinue use and consult a physician. Sunburn Alert: This product contains an alpha hydroxy acid (AHA) that may increase your skin’s sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterwards. Consult a physician for use with children. Keep out of reach of children.

What are the ingredients in the ActiFade® skinbumps :KP Complex?
REVITALIZING SCRUB w/6% Glycolic Acid: Water (Aqua), Sodium C14-16 Olefin Sulfonate, Glycolic Acid, Polyethylene, Sodium Benzoate, Cocamidopropyl Betaine, Propylene Glycol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Caprylyl Glycol, Epilobium Angustifolium Flower/Leaf/Stem Extract, Potassium Sorbate, Sodium Hyaluronate, Avena Sativa (Oat) Meal Extract, Disodium EDTA, Sodium Hydroxide.
RECOVERING CREAM w/8% Glycolic Acid: Water (Aqua), Caprylic/Capric Triglyceride, Glycolic Acid, Sodium Acrylate/Acryloyldimethyltaurate/Dimethylacrylamide Crosspolymer, Urea, Aloe Barbadensis Leaf Juice, Helianthus Annus (Sunflower) Seed Oil, Dimethicone, Potassium Sorbate, Isohexadecane, Polysorbate 60, Aluminum Starch Octenylsuccinate, Lauroyl Lysine, Phenoxyethanol, DMDM Hydantoin, Iodopropynyl Butylcarbamate, Lactic Acid, Tetrasodium EDTA, Camellia Sinensis Leaf Extract, Epilobium Angustifolium Flower/Leaf/Stem Extract, Arctostaphylos Uva Ursi Leaf Extract, Sodium Hyaluronate, Fragrance, Potassium Hydroxide.

What can the ActiFade® skinbumps :KP Complex help improve?
The ActiFade® skinbumps :KP Complex smoothes away and helps prevent the appearance of keratosis pilaris, dry rough texture, inflamed skin bumps, rough white skin bumps, red cheek rash, crustiness, flaking, skin irritation.

Where can I purchase the ActiFade® skinbumps :KP Complex?
The ActiFade® skinbumps :KP Complex is available in the skin care aisle at:
Walgreens

General Questions

Can children use the ActiFade® Complex?
No. This product should not be used on children under 12 years of age unless directed by a doctor.

What about sun exposure?
Avoid sun exposure by using a sunscreen agent, a sun-blocking agent, or protective clothing to cover bleached skin.

How can I contact ActiFade®?
Phone:
Customer Care: 1-800-353-9513
Monday through Thursday, 9:00 a.m. to 6:00 p.m. (EST)
Friday, 9:00 a.m. to 3:00 p.m. (EST)
Mail:
Preval® Health
465 Congress St.
Third Floor
Portland, ME 04101
Email:
CustomerService@actifade.com
Radio Advertising Inquiries:
If you are interested in having ActiFade® advertisements on your radio station or network, please send a media pack including AQH information for A25+, by day part, M-F, to radiomedia@actifade.com.
Print Advertising Inquiries:
If you are interested in having ActiFade® advertisements in your publication, please send a media kit including your most recent ABC statement to printmedia@actifade.com.